Terms & Conditions
This website (mothlyf.com) belongs to Moth World tmi VAT ID: FI29862878
Moth World reserves the right to cancel or refuse orders placed for products listed with incorrect information, price or availability.
We ship to EU countries. Domestic shipping (FINLAND) is set at a standard rate of 6€ per order and the rest of the EU 16€ per order. We hold no responsibility for possible customs fees and/or additional charges that may occur.
PICK-UPS FROM TAMPERE, FINLAND ARE FREE.
Choose the option: “TAMPERE, FIN PICK-UP (FREE)” when checking out.
Add a phone number to your order and/or dm us (instagram @mothlyf), so we can set up a time for your pick-up.
Pick-ups from: Kuninkaankatu 24 B 92, 33210 Tampere, Finland.
-Always contact us first before making a return, we are glad to help you through the process of making a return or any other issue there might be.
-The buyer will receive a refund for the same (€) amount as the returned goods, not including shipping costs.
-All returns are made at the cost of the buyer and must be made within 14 days of receiving the purchased goods.
-Picked up goods cannot be refunded and/or returned after they have been released to the buyer.
-Returned goods must be in the same condition as they were sent in.
PRODUCTS ARE MARKED THE FOLLOWING WAY TO CLARIFY CONDITION:
- USED (LIKE NEW) - the product is used, in like new condition and/or has never been used
USED (MINOR WEAR) - the product is used, in good condition and shows minor signs of wear
- USED (MAJOR WEAR) - the product is used, in fair condition and shows major and obvious signs of wear
MOST PRODUCTS ARE SECOND HAND AND SHOW SIGNS OF WEAR. SECOND HAND PRODUCTS MAY HAVE MINOR STAINS ETC.
In the case that something sucks or is gross, contacting us and making a return for store credit is totally cool and smooth! (no refunds)
We get that its a bummer to get excited about something, wait for it in the mail, open the package up and suddenly feel gross and stressed and bad and sad, as you realize what you bought sucks and you hate it. Most folks have probably felt this at one time or another, but hopefully not with us, hopefully never with us.
xoxo, moth world
ps. WE LOVE FEEDBACK, PLZ GIVE IT TO US!
-LEAVE A NOTE IN YOUR ORDER
-SEND US AN EMAIL
-SLIDE INTO OUR DM’S ON INSTAGRAM
Moth World operates the www.mothlyf.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Mothlyf website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
For more general information on cookies, please read "What Are Cookies".
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.